All clients will be required to complete a consent and client history form prior to their first appointment. Any change to your circumstances, either your personal details or medical history must be advised to our staff prior to any appointment. It is the client’s responsibility to disclose all medical issues to Nambucca Valley Health. Nambucca Valley Health cannot be held liable for any unknown or undisclosed medical issues.
New clients we require you to arrive 10 minutes prior to your appointment time this will allow enough time to complete the required paperwork.
Nambucca Valley Health does not provide refunds for products or services as a result of change of mind. This does not exclude your rights for a refund under consumer law where there is a major problem with the product or service.
Credit/debit card details and 20% deposit will be required for all HIFU and Liposonix treatments to confirm your booking we will be in touch to obtain details when booked online.
We require a minimum of 48 hours’ notice for any appointment cancellation, if the appointment is re-scheduled a minimum 48 hours prior to your appointment day, this deposit will be applied to the next scheduled appointment. If you fail to reschedule your appointment with a minimum 48 hours’ notice, no transfer of the deposit will be applied. In the case of pre-paid treatments, the treatment will be forfeited if we are not given 48 hours’ notice.
A “No Show” is someone who misses an appointment without cancelling in advance. “No Shows” inconvenience those individuals who are looking for treatments in a timely manner. A failure to present at the time of a scheduled appointment will be recorded as a “No Show”. If you fail to attend a scheduled appointment, we reserve the right to charge a fee of 30% of the treatment cost.
These terms and conditions will apply to all sales and promotions advertised by Nambucca Valley Health. Any additional terms and conditions relating to specific promotions will be available in clinic.
Promotions cannot be used in conjunction with any other offer.
Promotions apply only to full priced treatments.
Promotions are not refundable or transferable between clients.
Packages are not able to be split between clients
Treatment packages are not able to be altered.
Promotional pricing will only apply to new bookings made and paid for during the promotion period. Promotional pricing will not apply to bookings already made.
Promotions are for a limited time and are subject to availability. Nambucca Valley Health may end a promotion at any time without prior notice.
Nambucca Valley Health therapists have the right to refuse treatment of any client in circumstances where the therapist deems the treatment to be unsuitable.
All packages are valid for use for 6 months from the date of purchase.
Any treatments not used within a 6 month period will be forfeited without refund.
Results from treatments may take up to 12 weeks to show, and results will vary from client to client. If you are dissatisfied with your results or experience an adverse reaction you agree to provide us with any information requested by us so we can assess your issues, this includes the provision of photographs. If you refused our request for information, it will impact our ability to assist you.